ARRIVALS AND DEPARTURES

• Check-in is at 12h00 on Saturday. We ask that the lead booker contact us on or before the Friday prior to your arrival to confirm arrival times. We do not open the gate until 12h00 on the Saturday, and do not accept earlier arrivals under any circumstances.

• Check-out is BETWEEN 09h00 and 10h00 at the latest on Saturdays.

• PLEASE BOOK YOUR CROSSINGS WITH THESE TIMES, AND TRAVEL TIME, IN MIND.

We understand that delays while travelling do happen, but an ANTICIPATED late arrival, or early departure (ie having booked crossing times that clearly do not coincide with our check-in/out times) WILL BE SUBJECT TO A €120 ADMIN FEE TO COVER OUR TIME.

For all early departures, the safety deposit will be retained until we have completed our usual inspection over the weekend, and be returned (less any deductions or fees) by PayPal or bank transfer. In this case, your safety deposit MUST be paid by PayPal.

• Safety deposit amount is €300/£300 PER SWIM, and an additional €200/£200 for Cabin bookings. For Lake Exclusive bookings the deposit is €600/£600 per group.

Safety deposits are OBLIGATORY and to be paid via PayPal or in cash on arrival.